We are here to help!
Call: 513 237 8673
If you have difficulty placing an order or you have questions, please email at Ravit@ravitkaplanjewelry.com or call us at 513 237 8673.
Inquiries via email or voice mail are addressed within 24 hours or during the next business day.
Each piece is carefully packed in a gift box. Please allow one to two weeks for production. In-stock items will ship within 24 hours. For custom and special orders please allow a 4 to 6 week lead-time for production. For rush orders please contact us at Ravit@ravitkaplanjewelry.com
All packages are insured.
We stand by the quality of our work and guarantee quality with normal wear for one year. Please contact us should you ever have an issue or require a repair of an item, and we would be happy to help.
If you would like to cancel or alter any order that you have placed with us, please notify us via Ravit@ravitkaplanjewelry.com within 2 days or we will be unable to grant a refund.
We accept returns of all unused jewelry within 14 days of purchase. Items must be returned with original packaging in perfect condition. We are only able to accept returns for pieces purchased through our website. To process a return, please contact us at Ravit@ravitkaplanjewelry.com.
Items may be exchanged within 7 days of receipt. To exchange an item please contact us at 513 237 8673 or by email at Ravit@ravitkaplanjewelry.com. Exchanges are subject to additional shipping fees.